We call our IT team at Netflix Nerds. Nerd - an expert in a technical field. Being a Nerd at Netflix means more than an expert in a technical field. It also means being passionate about the job of a Nerd. Read below to find out what being a Nerd at Netflix means and see if you are what we’re looking for.
Netflix is on the hunt for a smart, motivated and customer service centric individual to take on the role of a Nerd who will provide exceptional technology support to our employee base. This position will be based out of our Los Angeles office.
The Nerds team is responsible for over three thousand systems globally. With corporate offices located in Los Gatos, Los Angeles, London, Amsterdam, Singapore, Taiwan, Tokyo, and Sao Paulo, the team is constantly challenged. While responsible for all employee technology platforms and services throughout the company, the team is also highly encouraged to constantly review and refresh the technology, with great opportunity to innovate in Netflix's unique “fast paced environment.”
As a Nerd based out of our Los Angeles office you are responsible for the employee experience, providing world class support and resolving every technology issue that comes your way. You are an expert in all of our internal technologies and must ensure Netflix employees stay highly productive in the most secure environment possible.
These requests can come in via tickets, email, walkups, chat, phone calls and automated alerts. This position will involve tasks such as supporting cloud and desktop software, troubleshooting conference and screening room AV, password resets, access requests, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, along with projects, training on applications and security practices, and documentation. Daily duties can consist of prioritizing, resolving, routing and scheduling all incoming internal technology support requests. The Nerd must also set expectations with the ticket requester, and ensure all ticket information is logged correctly.