Nerd

  •  Netflix
  •  Los Angeles, California
  •  May 4, 2018

Job Description

We call our IT team at Netflix Nerds.  Nerd - an expert in a technical field. Being a Nerd at Netflix means more than an expert in a technical field.  It also means being passionate about the job of a Nerd. Read below to find out what being a Nerd at Netflix means and see if you are what we’re looking for.  
 
Netflix is on the hunt for a smart, motivated and customer service centric individual to take on the role of a Nerd who will provide exceptional technology support to our employee base. This position will be based out of our Los Angeles office.  
 
The Nerds team is responsible for over three thousand systems globally. With corporate offices located in Los Gatos, Los Angeles, London, Amsterdam, Singapore, Taiwan, Tokyo, and Sao Paulo, the team is constantly challenged. While responsible for all employee technology platforms and services throughout the company, the team is also highly encouraged to constantly review and refresh the technology, with great opportunity to innovate in Netflix's unique “fast paced environment.”
 
As a Nerd based out of our Los Angeles office you are responsible for the employee experience, providing world class support and resolving every technology issue that comes your way. You are an expert in all of our internal technologies and must ensure Netflix employees stay highly productive in the most secure environment possible.
 
These requests can come in via tickets, email, walkups, chat, phone calls and automated alerts. This position will involve tasks such as supporting cloud and desktop software, troubleshooting conference and screening room AV, password resets, access requests, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, along with projects, training on applications and security practices, and documentation. Daily duties can consist of prioritizing, resolving, routing and scheduling all incoming internal technology support requests. The Nerd must also set expectations with the ticket requester, and ensure all ticket information is logged correctly.

Recommended Experience:

    • A minimum of 5 years of IT or Desktop Support/System Administration
    • Strong fundamentals in networking protocols and troubleshooting
    • Familiarity in distributed computing environment concepts; local and network based user and group accounts and permissions
    • Knowledge of best practices around data security
    • Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google +)
    • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Windows 7, 8 & 10, Linux, and various applications including Office and Adobe suites
    • Solid working knowledge of Mac, Lenovo and Chromebook hardware including laptops & desktops
    • Mobile device support including iPhone and Android
    • Audio/Video knowledge and troubleshooting conference room technology including Lifesize, Google Hangouts, Google Meet, Chromebox for Meetings, BlueJeans and Crestron
    • AV knowledge and experience a plus (conference room audio video troubleshooting, CFM, etc)
    • Experience with partnering with external vendors to maintain the office technology
    • Experience with supporting people remotely
    • Experience in group and 1:1 training

Recommended Skills:

    • Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas and take ownership of work
    • Ability to learn new technologies quickly and with minimal guidance
    • Ability to partner effectively with business leaders and cross functional teams
    • Thrives on technical challenges and takes pride in solving them
    • Strategic thinking both technically and business-wise
    • Excellent interpersonal and communication skills
    • Capable of following and composing process and procedure documentation, training users in complex topics, and interacting positively with upper management
    • Patience and a desire to provide world class customer service
    • Ability to read customers and make great judgement calls