The Business Operations org is looking for a rockstar leader to join Lyft’s fast-paced and transformational team at Lyft to manage crucial fraud and risk initiatives. This position will manage fraud and risk operations, analyze, investigate and identify solutions to prevent and mitigate third party fraud and is responsible for proactively identifying sources of and patterns of fraud, to minimize the company’s total exposure to financial and reputational risk associated with fraud. The leader understands marketplace dynamics and can develop and execute a multi-year strategy which addresses risk at the transaction, account and portfolio levels to deliver best-in-class loss rates using appropriate levers which manage risk while minimizing customer friction points.
This person possesses a very high level of subject matter expertise and is very experienced in utilizing information generated from fraud patterns, data analytics and business knowledge to identify insights. This leader will demand a customer-first approach to define and articulate the customer experience and impact for fraud detection and prevention activities. This individual will be the ‘go to’ leader for multiple cross-functional teams to deliver the latest fraud, risk and identity solutions. This leader will be a champion of change identifying process improvements, propose options for managing change in a cost-effective manner and enable continuous improvement through a constant review of reporting, processes, and workflows. The individual will be an experienced manager who has led, developed and grown leaders through management, development and mentorship.
Lyft is an EEO employer that actively pursues and hires a diverse workforce, and pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.